I don't like to enter my credit card information online. How can I place my order?
You can add the items you are looking for to the shopping cart, and begin the checkout process right until the point where you are asked for payment. Then you can call us with your card information. We'll process it internally and submit your order for shipping.
Will my order arrive on time for Halloween, ComicCon, and Special Events?
Our current delivery time is between 2 to 7 business days for items in stock for most orders within USA and Canada. Our workload increases closer to special events, so we suggest submitting your order as soon as possible.
Why some items have free shipping and others don't?
We try to show an all-included price on most large items, so our costumers don't have last minute surprises when checking out. This wouldn't be practical on small items (craft, makeup, sewing) so they are charged a shipping fee at checkout. Some items may have special shipping rules due to their weight, size or other characteristic.
Where are the orders shipped from?
We have warehouse locations in both the USA and Canada. Some items are stored at both locations. Orders will ship from the closest location with stock on hand. In some cases portions of an order will arrive in separate parcels.
Will there be Customs or importing fees payable on delivery (COD)?
There are no customs fees on orders to USA and Canada.
For all other destinations, the customer is responsible for any duties or taxes assessed by their government when merchandise enters their country. We won't mark parcels as gift or declare their value.
Is there a retail location?
We don't have a retail showroom at the moment. All products are in storage until an order is processed.
Why is there a discrepancy between US and Canadian prices?
We buy our products on both sides of the border. There are import duties and brokerage fees to be paid very time a product crosses a border. While we don't charge for those in a separate invoice line, they are included in the final price if they apply to a particular product. Currency exchange plays very little role in this calculation.
Why is sometimes shipping more expensive than the products being shipped?
Shipping costs are not related to the dollar value of the order. Size, volume,weight, distance traveled and speed of service are the main factors that affect postage costs.
How long does it take for an order to arrive?
We ship from several locations across North America, and items ship from the closest possible location. Delivery times vary from 2 days (if shipping from the same city our customer is in) to 7 business days (if parcel must travel all across North America).